Donations and donor engagement are the lifeblood of nonprofits
PRS offers safe, efficient, and cost-effective global solutions that keep donors connected and motivated to give.
Combining our end-to-end workflow with our digital and print capabilities allows you to acknowledge and respond to donors with personalized communications that have reach and scale.
When donors include notes, ask questions, or request premiums with their gifts, PRS collects and relay this information in real-time through response data:
Actionable Comments are Coded for Use. We identify and code comments, enabling personalized acknowledgment letters with variable text.
Acknowledgment & Fulfillment Files. We generate fulfillment and print files for thank-you letters, including custom P.S. paragraphs, and post them for vendor use.
Call center and special handling services are also available to streamline administration.
In addition to delivering response data to the client’s database of record, PRS can produce and post fulfillment and print files to other vendors, for use in thank-you letter production. Add P.S. paragraphs!
Capture Donor Intentions Efficiently
Fulfillment File Production
We take acknowledgment to the next level by producing and distributing personalized print files, complete with custom P.S. messages that show your donors genuine appreciation.
Genuinely-Penned Letters
Boost your response rates by 200-300% (and even up to 500%) with our authentic handwritten letters crafted using real ballpoint pens. Nonprofits can also expect a 10-40% increase in average gift amounts.
Proven effective in thousands of tests, conducted over 10+ years, Genuinely Penned has proven to lift response 200-300% on average. For nonprofits, the technology also increases average gift 10-40% on average.
24-Hour Thank You Letters
Fast and personalized acknowledgments improve donor retention. Our 24-hour turnaround service delivers thank-you letters that drive second gifts, higher average donations, and more frequent giving.
With only one-third of new donors likely to give again, retention is more important than ever. Our 24-Hour Thank You Service positively impacts second gift conversion, drives higher average gifts, and increases frequency of giving. Each “Thank You” can be personalized to your exact specifications, and you can mail as many or as few as needed
Postal & Logistics
Our postal experts ensure every opportunity for savings is leveraged through commingling, co-palletization, and advanced logistics planning. PRS helps you reduce costs while reaching your audience effectively.
Messaging can leverage data about each and every mail recipient -- and customize the copy specifically for them. This approach is proven to forge stronger bonds with donors and customers.
Ongoing Support
Fact: It’s A Gift, Not A Payment
Donors often include notes, ask questions, and may return or request premiums with their gift. PRS captures and relays these donor intentions in our response data, in real time. As the monetary portion of each response is processed and prepared for deposit, recognition engines are at work. These engines move handwritten comments, check boxes, make requests and changes, and notes for Data Entry operators in our unique donor-services workflow.
As a result, the data file incorporates all updates, including gift or non-gift details, special handling flags, name and address changes, donor preferences, special intentions, email addresses, phone numbers, premium requests, donor status, mailing frequency, attributes and any special handling instructions.
PRS also offers:
Alerts for Key Responses. Image-based review reports or online access for responses needing attention are quickly alerted to save costs
Seamless integration of administrative letters printing for donations unable to be processed. I.E. declined credit card, unacceptable payees, etc. Our solution provides for variable text based on reject reason and provides redacted images of the transaction along with a tear off to return an acceptable donation
Business reply management and refunds
Bounce back card distribution
Petition handling- both data and distribution services
Care giver fulfillment packaging/distribution
Call center and special-handling services to streamline administration.
Questions without delaying deposits. PRS flags questionable transactions to appear on image reports for client review without delaying deposit
Updates to Business Rules. Use of image reports enables clients to review transactions that were not previously identified with a specific business rule and allow for further discussion to determine best solutions for future similar transactions; updates to the system, clarifying PRS procedures, retraining and/or adding new business rules to the profile document
Ongoing Support via a dedicated Donor Service and Account manager to update your profile document, maintaining accurate procedures and continuous staff training.
Remote Capture- capture donations from your corporate headquarters for seamless integration into our workflow
